Frequently Asked Questions
Everything you need to know about your next ride with Orange Bikes.
How are the bikes shipped and will I need to assemble them?
All bikes are shipped 85% assembled in a secure, heavy-duty box. You will need to install the front wheel, handlebars, pedals, and saddle. We include a multi-tool and a step-by-step assembly guide with every order.
What is your return policy for bicycles?
We offer a 30-day trial period. If you are not satisfied with your purchase, you can return the bike in its original packaging. Please note that a restocking fee may apply if the bike shows significant signs of wear.
Do Orange Bikes come with a warranty?
Yes, every Orange Bikes frame is covered by a limited lifetime warranty against manufacturing defects. Components such as forks, brakes, and drivetrains are covered by a 2-year manufacturer warranty.
How do I choose the right frame size for my height?
We provide a detailed sizing chart on every product page. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability. You can also contact our support team for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for qualifying customers.
Do you offer international shipping?
Currently, we ship to the continental United States, Canada, and select European countries. Shipping costs and delivery times vary by location and are calculated at checkout.