Returns & Exchanges

At Orange Bikes, we want you to be fully satisfied with your gear; if your purchase isn't the perfect fit for your ride, you can return it within 30 days. Items must be in original, unused condition with all packaging intact to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Package Your Gear

Securely pack the items in their original box, ensuring all components and manuals are included to prevent damage during transit.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the bike or accessories, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing